TEMPE, Ariz., September 3, 2013 – TransPerfect Remote Interpreting (TRI), a division of TransPerfect providing device-independent remote interpreting solutions in more than 170 languages, today announced the release of TransPerfect Analytics Portal (TAP). TAP is an interactive, customizable reporting tool that provides TRI clients with key usage metrics, including call times, duration, languages, call metrics, and performance.
The intuitive new tool has applications across every industry. For example, healthcare organizations can now rely on TAP to track their language needs, document compliance with federal and state regulations, and improve patient outcomes. Retail clients can receive at-a-glance metrics on which languages require the most customer support. The secure, automated portal requires minimal training, so organizations can begin creating, importing and sharing reports quickly and easily.
According to Steven Coral, Senior Manager with Ciena, a global leader in network infrastructure, “I appreciate the fact that I can obtain real-time and historical information on our company’s use of TransPerfect resources. The TAP portal offers me an instant perspective of how our customer activity is trending across the globe, enabling me to react quickly and efficiently.”
Ken Anders, COO at TRI added, “We listened to our clients, uncovered needs not being met in the industry, and created a reporting tool that puts a complete array of usage data and analytics at their fingertips and should help them better serve their callers and customers.”
For more information or to schedule a demonstration of TAP, contact remoteinterpreting@transperfect.com.
About TransPerfect Remote Interpreting
TransPerfect Remote Interpreting (TRI) is the world’s only provider of remote interpreting services for any device, including over-the-phone interpretation (OPI), Voice over IP (VoIP), web-based audio, web-based video, and all major video conferencing platforms. TRI offers services in more than 170 languages and features industry-specialist interpreters screened for subject expertise. TRI is a division of the TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions. For more information, please visit www.tptri.com.
About TransPerfect
With annual revenues of more than $350 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 80 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 15038 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com.